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Frequently Asked Questions

We recommend allowing the organic soy to melt and pool until reaching the edges of the container, before blowing out your candle. This prevents tunneling and ensures an even burn surface.

Our recommended burn time is 3-4 hours. Refrain from leaving a burning candle unattended or in reach of children, pets or a draft. Be careful when making physical contact with the candle as the container may be hot. There are detailed safety instructions on the bottom of your container.

Inside the box for each of our scented candles you will find an instruction card with a unique code. All you need to do is enter that code along with the prayer of your choice by following this link. Once your custom prayer candle is ready and has been lit in the Kinkakuji Temple, you will receive an email with a confirmation photograph within 7 working days.

Yes, it’s part of our mission to ensure our products are 100% organic and cruelty free. We do everything to reduce our environmental footprint by using 100% vegan, sustainable soy wax, as well as cotton wicks.

We choose to work with soy wax for a variety of reasons. First off, soy wax is a 100% renewable resource and carbon neutral. We love that it burns more cleanly – and better yet – for longer periods of time when compared to paraffin. We also love the way our soy wax mixes with our organic fragrance oils.

Not only are out candles better for the environment, they are non-toxic and burn cleaner than paraffin wax.

Our candles produce as much as 90% less soot than paraffin wax. This soot can blacken walls and personal effects, contaminate your home and add toxic carcinogens into the air that you breathe.

This one is easy to answer. Because you’ll be the first to know about all things Kyoto Candle Co. and you don’t want to miss out on our great content about wellbeing, travel tips, product updates or exclusive promotions.   

Why thank you, we love you too!

Our R&D team is always working on new fragrances and products. We can also confirm that incense sticks and diffusers will be available to our customers very soon. Please click here to sign up to our newsletter and we will keep you updated about our new products and news!

Domestic orders (US) usually leave our warehouse on the same day for orders booked before 4:00pm, if not, then within 24 business hours. Orders take between 2-7 days to arrive to our customers within the US and can be fast-tracked based on your shipping choices at checkout.

You will receive an email with tracking information once your order has shipped. If for some reason the pigeon that carries the email confirmation to you gets lost along the way, please reach out to us at [email protected] and we will get the information across to you.

Yes! Please click here to find out more.

Customer satisfaction is of paramount importance to us at Kyoto Candle Company. We only offer replacements of damaged and defected products. For all other orders, we do not offer returns due to the nature of our prayer model. Click here to understand how each candle purchase presents healing qualities to the recipient.