Free Shipping on orders over 99 USD (USA only) - Standard shipping rates apply for the rest of the world

Customer Care

Shipping and Returns


Domestic orders (US) usually leave our warehouse on the same day for orders booked before 4:00pm, if not, then within 24 business hours.  Orders take between 2-7 days to arrive to our customers within the US and can be fast-tracked based on your shipping choices at checkout.



Customer satisfaction is of paramount importance to us at Kyoto Candle Company. We always aim to make sure our customers love our products, but if you receive a damaged item, we’re happy to help. Just email us on [email protected] and we will walk you through the process.